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Helium Gas Agents » Terms & Conditions of Sale

A binding contract is created between Helium Gas Agents and the buyer when the buyer receives communication from Helium Gas Agents in writing confirming acceptance of their order. The buyer accepts Helium Gas Agents terms and conditions.

We do NOT Accept Telephone Orders for anything other than Helium Hire Cylinders (which must be placed via the telephone). We encourage all our customers to place orders on our website as it is a fast, efficient and secure site. Collection orders MUST be booked in a minimum of 24 hours in advance and are subject to the discretion of management.

Health & Safety

All products supplied by Helium Gas Agents comply with the European Toy Safety Regulations and bear the CE mark. An adult must supervise the use of any product at all times. The buyer is responsible for ensuring that all statutory government or local authority regulations are complied with in relation to the use of any products purchased from Helium Gas Agents.


The price of products confirmed at the point of purchase will remain fixed during the transaction.

All prices quoted on the site are subject to alteration without notice to take account of fluctuations in the cost of labour and materials and of alterations in rates of exchange and import duty that may occur in the course of manufacturing the products.

Helium Gas Agents shall be entitled to adjust the price to take account of any alteration made by the buyer to the specifications or other information supplied by the buyer.


The copyright in any design, presentation, packaging and/or literature in connection with the products shall remain the property of the owner of that copyright and no right or licence (except as to the use for which the products are supplied) shall be granted hereby whether express or implied.

All images, logos, trade marks are the property of Helium Gas Agents and may not be reproduced, copied, or otherwise manipulated without our express permission in writing.


Helium Gas Agents makes no warranty in respect of any products or service advertised by Helium Gas Agents on this website but which is supplied by a supplier independent to Helium Gas Agents.


The full price for ordered products must be paid prior to despatch. All orders must be paid for in Pounds Sterling, and in the case of payment by cheque, drawn on a bank account located within the United Kingdom.

Where prices are displayed in currencies other than UK Pounds these will be converted into UK Pounds at the time of the transaction. The rate applied is controlled by the customers credit card company and not Helium Gas Agents.

In the event of a failure by the buyer to pay for the product without good cause, Helium Gas Agents reserves the right to take action in order to recover the value of these goods and reasonable expenses.

Any such products or part of products so re-possessed may be re-sold without notice to the buyer and without prejudice to our right to claim damages against the buyer for any losses or expenses incurred, save that the proceeds of such sale shall be set off against any sums due from the buyer in respect of the products.

In the event that the buyer fails to make payment for the products or fails to take delivery of any of the products supplied by us, then all sums outstanding in respect of any products supplied by Helium Gas Agents shall if not already paid in full become due and payable immediately. Helium Gas Agents may at its absolute discretion and without prejudice to any other rights suspend all future deliveries of the products to the buyer under the contract in question and/or terminate any such contract(s) without liability upon our part.

Helium Gas Agents will ensure that your order and any payment information you provide is kept private and confidential. Helium Gas Agents will not retain any customer information beyond that necessary to confirm your order, despatch the products and trace the delivery. Helium Gas Agents does not supply customer information to third parties other than as specifically stated herein (i.e. to enable the carrier to deliver the products).

Where the buyer is using the online payment method, Helium Gas Agents uses a recognised online credit payment agency that has secure server software encryption to keep your transaction private and protected. Paying by this method will require the buyer to visit another website. Helium Gas Agents accepts no responsibility and shall not be liable for errors or omissions on the part of the credit payment agency that results in the disclosure of confidential information, loss, expense or damage howsoever arising to the buyer. It is the responsibility of the buyer to read the terms of business of the credit payment agency before using the service.

Delivery and Risk in the Product

Delivery within the UK will normally be made within 1 to 2 working days of despatch. Helium Gas Agents will normally dispatch an order within 1 working day of the order being confirmed and payment being received.

Delivery charge rates will vary from time to time, however we will try to notify you as necessary.

Helium Gas Agents shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Helium Gas Agents of manufactured stock, parts, or materials; delay or failure of delivery of the products to Helium Gas Agents by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

Loss or Damage in Transit

Whilst every effort is made to deliver your goods on time we cannot take responsibility for delays or damage in transit. Time is not the essence of the contract. Helium Gas Agents’ responsibility for loss or damage in transit will be limited to replacing the damaged products or providing a refund, whichever the buyer prefers.


Please note that we CANNOT accept returns of disposable helium gas cylinders, hire helium gas cylinders, Ring Cushions, cake tops, cake knives, cake stands, cake icing and almonds or any edible items. All original packaging should accompany any returned item.

You may return your goods for a full refund (less the cost of delivery) at any time up to 10 days after you have received your parcel. The goods must be received by us in the same condition as they were sent with any packaging undamaged so that they remain in a saleable condition. Please ensure that you package the items safely and you retain proof of posting. A refund will be issued crediting you using the same method that you used to pay for the goods originally.



If you are not completely satisfied with your purchase, for whatever reason, we guarantee to exchange or provide a full refund upon the return of the goods. The customer will need to bear the cost of returning the goods to us. If Helium Gas Agents is at fault the postage costs will be refunded.

We will endeavour to respond to and resolve all complaints within 2 working days.

This does not affect your statutory rights as a consumer.

Governing Law

English Law shall govern the construction, validity and performance of these Conditions of Sale and of any agreement that exists between Helium Gas Agents and the buyer in all respects. In any dispute with Helium Gas Agents regarding these Conditions of Sale or the supply of products to the buyer, the parties shall submit to the jurisdiction of the English Courts.



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